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Frequently asked questions
Everything you need to know about orders, shipping and deliveries. Can't find what you are looking for? Write to us at shop@bohemiacouture.com: we will be happy to help.
Bohemia Couture
I'm Melissa. Bohemia Couture was born from my travels and my life in India: I design in Italy and create in India, together with artisans I know by name. The company is Bohemia Couture, based in Vimercate (MB), Italy. Discover the story of Bohemia, or find all company details in our Legal Notice.
Orders & processing
If you order by 11 AM on a business day, your order ships the same day; after 11 AM, it ships on the following business day. Orders received from Friday after 11 AM to Sunday ship from Monday. During busy periods, processing may take up to 3 business days.
No: on Italian public holidays, orders ship on the next business day. In August, any additional closing days are shown in the banner at the bottom of our website.
Due to high demand, some items may be on backorder and may ship later. If your order is delayed for any reason, we will let you know by email as soon as possible.
Write to us right away at shop@bohemiacouture.com: we will do our best to change it or find a solution together.
Shipping & costs
Standard shipping costs 7 € in Italy, 12 € to Zone 1, 24 € to Zone 2 and 34 € to Zone 3. You always see the cost at checkout, before you pay. See all rates and zones
Standard shipping is free on orders of 99 € or more in Italy, 190 € or more to Zone 1, 299 € or more to Zone 2 and 350 € or more to Zone 3.
No: free shipping applies to standard shipping. Priority Express is always charged.
Yes, at the same rates. Deliveries to Sicily, Sardinia, the smaller islands and remote areas usually take 24 hours longer.
Priority Express
Your order is prepared with priority, ahead of standard orders, and travels by express shipping: approx. 24–48 hours in Italy, 2–5 working days abroad.
Choose Priority Express and reply to your order confirmation email to let us know: we will do our very best to help. Please remember that once your parcel is with the courier, delivery times are always approximate.
Delivery & tracking
All our shipments come with a tracking number: when your parcel ships, we email it to you so you can follow it step by step.
Once handed over to the courier, delivery times are approximate and may be extended by public holidays, strikes or bad weather, especially during the peak season and around Christmas. If something does not look right, write to us at shop@bohemiacouture.com with your order number and we will gladly help.
Write to us right after placing your order: we can ship it to a pickup point near you. If a parcel is refused or not collected and comes back to us, the new shipping costs are paid by the customer.
Always check your parcel before signing for it. If the packaging is damaged or looks opened, accept it by signing with reservation and write to us right away, attaching a few photos. Without a signature with reservation, a refund may not be possible.
International shipping & duties
Italy, the European Union, Monaco, San Marino and Vatican City (Zone 1), Norway, Switzerland and the United Kingdom (Zone 2), and the USA, Canada, Japan, Hong Kong, Australia, New Zealand and the United Arab Emirates (Zone 3).
Yes, for Zones 2 and 3. Customs duties and import taxes are not included in our prices and are not charged at checkout: they are always due upon delivery and are paid by the customer.
At the moment we only ship to the countries listed above.
Gift cards, packaging & returns
By email, together with everything you need to redeem it at checkout, with no shipping costs.
Your pieces usually travel in little fabric pouches sewn from the offcuts of our own production. It is our Zero Waste Project: nothing is wasted, everything is transformed.
You will find everything you need in our Refund Policy.