Shipping & Return Policy
All orders received after 11 AM are typically processed on the following business day. We make every effort to process orders as quickly as possible, but especially during periods of high demand, minor delays may occur. Your understanding is greatly appreciated.
TIMING of DELIVERY:
The courier usually collects packages from Monday to Friday. For all orders processed after 11 AM on Friday until Sunday evening, they will be processed starting from Monday morning. Therefore, the shipping timelines should be calculated from Monday.
EXPRESS Service:
Purchasing the EXPRESS service provides you a expedited delivery and a higher priority in order preparation. This is especially recommended for urgent situations, particularly during the peak season.
DISCLAIMER:
We would like to emphasize that, despite the aforementioned, once the package is handed over to the courier, we no longer have direct control over the delivery timelines, which should always be considered as approximate. Additionally, any holidays, strikes, weather, or other factors may further extend delivery times.
DOMESTIC Italian Shipping:
We offer free ground shipping on all orders within Italy over 99€.
Orders are typically processed between 1-3 business days and are in transit business days only. As you know, sometimes delivery process may take longer depending on the orders volume.
EU Shipping:
We offer free EU shipping on orders over 190 €. A country-specific shipping fee will be applied at checkout on orders less than 190€ (see the chart below).
International Shipping:
We offer free international shipping on orders over 350 €. A country-specific shipping fee will be applied at checkout on orders less than 350€ (see the chart below).
We currently offer SDA EXPRESS (or similar) for international orders that normally takes between 7 to 15 working days but, as you know, delays may occur.
Bohemia Couture is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you.
Sometimes transit times may vary due to customs delays but, If you’re having trouble with your order, please don’t hesitate to contact us at shop@bohemiacouture.com
Country-specific fees applied at checkout
FREE DOMESTIC ITALIAN SHIPPING over 99€ order.
FREE EU SHIPPING over 190€ order.
FREE WORLDWIDE SHIPPING over 350€ order.
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Zone 1 - 12€ EU |
Austria, Belgium, France, Germany, Luxemburg, Holland, Monaco,Spain, Croatia, Denmark, Ireland,Greece, Finland, Portugal, Sweden,Bulgaria, Cyprus, Latvia, Estonia, Lithuania,Malta, Czech Republic, Poland, Hungry, Slovenia, Slovakia, Romania. |
|
Zone 2 - 24€ EXTRA EU* |
*Norway, Switzerland, UK. |
|
Zone 3 - 34€ |
USA, Canada, Japan, China, Hong Kong, Australia, New Zealand. |
RETURN POLICY:
If you are not satisfied with your purchase, please email us at shop@bohemiacouture.com specifying your Name, the order’s number in the email object and the reason of your return.
We will accept returns on all items within 14 days from time of delivery for store credit or refund deducing the cost of original shipping, if charged.
Items must be returned with all original tags, packaging and other accessories (silk dustbags or belt) and gifts (if any) received with the order.
Items must be unwashed, unworn, without any signs of use.
Return handling and return shipping costs are the responsibility of the customer so shipping costs are non-refundable.
Please allow 1 week for processing every returned item.
Please note that Sale - Promo - 2nd Quality Items are a Final sale and cannot be returned due to special prices applied.
If the price of the item you have chosen is inferior to your original order
We will send you the new item on the arrival of your parcel and create a voucher for the remaining amount that will be emailed to you.
If the price of the item is superior to your original order we will create a voucher for the full amount initially paid that will be emailed to you.
Vouchers are valid for a full year.
Please allow 4-5 days for processing it.
Order MISTAKES:
If you have made any error in your order, please email immediately to shop@bohemiacouture.com and we will always try to accommodate order changes where possible or discuss a solution : )
Tracking Information:
You will receive an order confirmation email moments after checkout and another an email with your shipment tracking information when we ship your parcel.
Thank you for choosing us, thank you for buying hand-made :)
